TERMS AND CONDITIONS
Legal warning
In charge:
Company name: Alebrije Fine Arts
Name and surname: Rodolfo Valdez Ramírez
Address: Avenida de la Costa, 16 - Bajo, Derecha, 33208, Gijón, Asturias, Spain.
Name and surname: Rodolfo Valdez Ramírez
Address: Avenida de la Costa, 16 - Bajo, Derecha, 33208, Gijón, Asturias, Spain.
Contact:
Telephone: 984 09 75 80 / 684 07 68 22
Email: info@alebrijebellasartes.com
Email: info@alebrijebellasartes.com
Tax identification number:
58492638G
Terms and Conditions
INTRODUCTION
This document contains the terms and conditions that regulate the sale of the products (hereinafter, "Purchase Conditions") presented on this website by the company Alebrije Bellas Artes with registered office at Avenida de la Costa, 16 - Bajo, NIF 58492638G . This website, operated with the domain name: alebrijebellasartes.com, is managed by the company Alebrije Bellas Artes.
Please read these terms and conditions carefully, as by placing an order through this website, you are giving your consent to be bound by these Terms and Conditions of purchase, the Website Terms of Use, our Privacy Policy and our Policy regarding the use of cookies. If you do not agree to all of these conditions and policies, you should not use this website.
These Purchase Conditions may be modified at any time, so you should read them before making any purchase through our website. If you have any questions about these Conditions, you can contact us by sending an email to info@alebrijebellasartes.com
Or by calling +34984097580 from Monday to Friday from 10:00 a.m. to 2:00 p.m. and from 4:30 p.m. to 8:30 p.m., excluding holidays and closing days.
APPLICABLE LAW AND PLACE
These purchase conditions will be governed in all respects in accordance with Spanish legislation. Without prejudice to the rights that may apply to you as a consumer or user, in the event that disputes arise in relation to the use of the website, you expressly waive any other legislation that may apply to you and agree to submit such disputes to the jurisdiction and competence of the courts and tribunals of Asturias (Spain).
In the event that any of the terms and conditions expressed herein or any other provision is deemed invalid, illegal or unenforceable to any extent by the competent authorities, these shall be deemed severable from the remaining terms and conditions, which shall remain in force. full force and effect as permitted by law.
II. ACCEPTANCE OF THE PURCHASE CONDITIONS AND PRIVACY POLICY
Before proceeding with your purchase, you must confirm your acceptance of these Conditions by checking the box marked "I accept the purchase conditions and privacy policy". By doing so, you declare that you have read and accept, without reservation, these conditions of purchase and, in particular, that:
1. You are over 16 years of age and have sufficient legal capacity to be subject to the contractual terms and conditions.
2. You may not place any false, fraudulent or speculative order.
3. You are obliged to correctly provide us with your email address, postal address and/or other contact details.
4. Please note that if you do not provide us with all the required information, we will not be able to process your order.
III. SERVICE AVAILABILITY
We do not ship items to PO Boxes. For this reason, you must provide us with complete and accurate address for delivery.
IV. VALIDITY OF THE OFFER AND AVAILABILITY OF PRODUCTS
Our services are intended for Peninsular Spain. If there are shipping restrictions or if we are unable to ship the product to your country, the purchasing process may not be completed.
1. PRODUCT AVAILABILITY
In any case, all orders will be subject to availability. If any difficulties arise regarding your supply or stock, you will be refunded the amount of the item in question. We reserve the right to withdraw any product from this website at any time, without this implying acceptance of any type of responsibility on the part of Alebrije Bellas Artes.
2. REFUSAL TO PROCESS ORDERS
Although we will do our best to always process all orders, exceptional circumstances may arise which require us to refuse to process an order after we have sent the order confirmation and we reserve the right to do so at any time. moment. In any case, Alebrije Bellas Artes will not be responsible for removing any product from this website, deleting or altering any material or content on the website, or for failing to process an order once we have sent the order confirmation.
V. HOW TO BUY
1. To place an order, you must be legally capable of entering into and forming a valid contract in accordance with Spanish law.
2. To make purchases through the Site, you will be asked to provide information about yourself, as indicated, so that we can process your Order. You represent and warrant that the information provided by you is valid and correct.
3. Once you have chosen a product, click on the image to be taken to the product page where information about the product will be provided.
All product prices shown in the Alebrije Bellas Artes online store include VAT, but do not include shipping costs, which you can select during checkout.
4. If you are happy with your choice, click the "Add to Cart" button.
5. You can monitor the products you have chosen by clicking the "Shopping Cart" button at any time. You can also delete an item by clicking the "Delete" button next to the chosen product.
6. When you are ready, proceed to "Checkout" and follow the instructions. Be sure to provide the requested information.
7. Once you have confirmed your order, we will provide you with an Alebrije Bellas Artes order reference number, which will appear on your order confirmation. Be sure to save this number for reference. We will always send you the Purchase Confirmation and Invoice for your order by email.
8. By placing an order with Alebrije Bellas Artes, you make us an offer to purchase the selected products in accordance with these Terms. Please note that in exceptional cases, breakages or force majeure problems, we may not be able to accept your offer (see ACCEPTANCE OF PURCHASE AND CONFIRMATION OF RECEIPT OF THE ORDER). All orders are subject to availability and acceptance.
SAW. ACCEPTANCE OF THE PURCHASE AND CONFIRMATION OF RECEIPT OF THE ORDER
1. Acceptance of the purchase must be made by clicking on the "Go to Payment" button.
2. Once you have verified the order, accept these terms and conditions of purchase and the Privacy Policy by clicking on the corresponding box, and then on the “Pay” option.
3. Choose the Shipping method
4. Enter the requested data
5. Choose the Payment method
6. Once the order is confirmed and paid, it cannot be modified. If you want to add something, you must place a different order.Orders can be canceled as long as our customer service was able to make the cancellation in time and it has not been shipped.In this case, 100% of the order will be returned, otherwise it will be processed as a return.
Once you have accepted the purchase and made the payment, you will receive an email with an identification code so that you can control the delivery status of your order.
We reserve the right not to accept your order. Such non-acceptance may be due, for example, to the fact that an ordered product is out of stock or that we are unable to obtain authorization for payment or that it does not meet the eligibility terms set forth above.
VII. PRICE AND PAYMENT
1. PRICES
The prices shown include the legally applicable Value Added Tax (VAT) and are indicated in euros. Unless expressly stated otherwise, prices shown do not include shipping costs. The price of the products will be the one stipulated at all times on www.alebrijebellasartes.com
Prices may change at any time, although such changes will not affect any order for which we have already sent a purchase confirmation.
VIII. PAYMENT METHODS
Our goal is to guarantee maximum security and privacy to our customers, both in the purchasing process, with 100% secure pages, and at the time of payment. Our virtual POS is hosted by Redsys, a company that works with all the banks and savings banks in the country, managing more than 97% of card payments. For security, your bank will send you a code to your mobile to complete the payment. Alebrije Bellas Artes will not receive this data nor will it have access to it.
The following payment methods are offered: Credit/Debit Card and Bank Transfer. If you select bank transfer, you will be sent by email the details of the account to which you must make the transfer. Preparation and packaging begins once payment is confirmed, never before: We will not send any order before verifying payment.
IX. SHIPPING COSTS
The transportation cost will be added to the final invoice amount, depending on the area, weight and volume of the items purchased. They will appear on the purchase order before payment is made. The invoice will be sent to the email address you indicate, it only applies to mainland Spain.
X. FREE SHIPPING:
For purchases over 85.00 Euros (for the entire peninsular territory)
Refund costs are not included in free shipping, (refund costs will in no case be free).
XI. INFORMATION ABOUT THE DELIVERY AREA
The products offered on the website will only be sent to the Peninsula.
No shipments will be made outside the mentioned delivery area.
XII. INFORMATION ABOUT DELIVERY TIME
Once payment for your order has been received, it will be prepared and shipped. Both the preparation of shipments and deliveries by couriers They will take place from Monday to Friday (working days). Unless otherwise indicated, products will be delivered within 2 to 3 business days. The term is computed from the moment the package leaves Alebrije Bellas Artes
(not since the customer places the order). Home deliveries are made before 8:00 p.m.
Alebrije Bellas Artes will not be responsible for any delays or problems caused by the courier company.
All our shipments include a tracking number to help you locate your shipment.
XIII. IMPOSSIBILITY OF DELIVERY OR REJECTION OF DELIVERY
If it is not possible to make a delivery, the transport agency will try to contact you to organize a new delivery.
If delivery is not possible due to problems attributable to Alebrije Bellas Artes or the transport agency, we will organize a return and refund the money you have paid.
If, on the other hand, the delivery is not made due to:
1. Lack of response by the client to the notices from the agency or Alebrije Bellas Artes, either by email, SMS and/or phone calls
2. Refusal to receive the package.
We will proceed with a return and make the refund, passing on to the customer the total amount of the round trip, return, handling and management costs.
The refund period for this type of incident is usually 20 to 30 days.
XIV. TRANSFER OF RISKS
The risk of loss or deterioration of the merchandise will be transferred to the consumer when he or a third party indicated by him, other than the carrier, has acquired its material possession.
All products are carefully wrapped to ensure their integrity. It is important that you inspect the package upon delivery. If you detect that the package is in poor condition, report the problem to the transport agency and contact: atencionalcliente@alebrijebellasartes.com
XV. EXCHANGES AND RETURNS POLICY
FOR RESPONSIBLE CONSUMPTION
Alebrije Bellas Artes is a Small Business committed to Responsible Consumption. Which means offering Quality Products and Services that comply with the Protection and Reduction of the use of natural plant resources certifications and raising awareness among our customers throughout the purchasing and Post-sales service process of making conscious and critical consumption.
Our Exchange and Returns policy is guided by social and environmental criteria with the aim of contributing to a favorable environment for everyone, and guaranteeing consumption with the least possible impact on the environment, with the aim of contributing to improving the quality of life. of the people who inhabit this planet and of future generations. Therefore, We guarantee that the merchandise conforms in all respects to its description, is free from material defects in design, material and workmanship, is of satisfactory quality in accordance with the manufacturer's controls and is Fit for the purpose for which it is intended. destined.
XVI. RETURNS
1. RETURN FOR MANUFACTURING DEFECTS OR SHIPPING ERRORS ON PURCHASED ITEMS
If you have received an item different from the one purchased or the one described on the website, or if it has factory defects, you can contact us within 14 calendar days from the date of delivery of the item to proceed with the return or exchange. As soon as we receive the product and check its condition, we will proceed to send the correct product. If there is no availability due to lack of stock, you can exchange it for another model or request a refund of the amount of the item. For items worth less than €12, we reserve the right to refund your money and not send a replacement item. Return shipping costs are on us. Returns due to manufacturing defects are subject to the assessment of the manufacturer or distributor.
2. RETURNS DUE TO CHANGE OF OPINION (ONLINE SALE ONLY)
From receipt of the order, you have a maximum period of 14 calendar days to exercise your right of withdrawal.
In the following link you have all the information about the Right of withdrawal reflected in the
General Law for the Defense of Consumers
, chapter III, articles 102 to 108. In article 108, your
Obligations as a Consumer
. They will be your responsibility
direct return costs
of the products to our store in Gijón and will be deducted from the amount to be returned.
In the event that the products have been manipulated in a manner other than that necessary to establish their nature, characteristics or operation, they will have a
Decrease in Value.
XVII. CONDITIONS FOR RETURN
1. To determine the nature, characteristics and functioning of the goods, and according to the guide published by Europe after the Directive (article 47 of Directive 2011/83/UU, of the European Parliament and of the Council, of October 25, 2011), products must be returned in their original packaging, protected by other packaging, in
Perfect state
(without stains, bumps or dirt) with all its accessories, complements, instructions, etc. and
without manipulation beyond the mere opening and closing of the package.
2. All Fine Arts Materials are products that may change their conditions due to contact with air, so
They must remain with their guarantee or security seal unaltered.
3.
If the product presents any type of damage and is unsealed when it arrives at our warehouse, the return is invalidated. We will contact the customer to pick up the package or we will send it again after paying for transportation.
If after 10 days from the date of arrival at our warehouses, the customer does not pick up the package, we understand that they are giving it up and we will proceed to destroy it.
4. You must return in a single delivery all the items that you have purchased in the same order and that you wish to return.
5. If you have been given a gift along with the product you wish to return, this must also be returned in the same conditions. Otherwise, the amount corresponding to the value of the gift will be deducted from the total to be returned.
6. We cannot offer an exchange for the product.
7. Refunds will only be made for products that have been returned in accordance with our returns policy.
8. We will only process returns of products purchased at Alebrije Bellas Artes.
XVIII. HOW TO MAKE THE RETURN?
1. You must notify Alebrije Bellas Artes within 14 calendar days from the delivery date. Any claim outside the legal deadline is rejected.
2. It is an essential requirement to present the payment receipt or invoice and the completed and signed withdrawal form that we will send you.
3. Write us an email at
customerservice@alebrijebellasartes.com
with the subject RETURN and the Order number, explaining the reason for it, attaching the documents mentioned in point 2.
4. We manage and agree on the terms of it.
5. In the case of Return by Error or Tare, we will send you the return label, you print it, stick it to the package and deliver the package to a Post Office.
6. In the case of Return due to Withdrawal,
You will send the material through the same system by which it was sent to you, providing us with proof and a shipping tracking code.
7. We check the package and if everything is fine we proceed as agreed in point 4.
8. The return costs in case of failure or defect are borne by Alebrije Bellas Artes. Original shipping costs will not be refunded.
9. All expenses derived from a Return for Withdrawal will be borne by the customer and will be deducted from the amount to be returned. We may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition comes first.
10. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold the refund until we have received the products, or until you have provided proof of the return of the products, whichever comes first.
11. Returns will not be accepted by cash on delivery, or by any other means other than those indicated above.
XIX. DECREASE IN PRODUCT VALUE
In the event that the products have been improperly manipulated or parts or accessories are missing, either the value of the product will be reduced or the return will be cancelled.
You will be sent a value proposal for the product based on the conditions in which it arrived.
If you do not accept our proposal, you can go to the consumer office of your autonomous community to file the corresponding claim for arbitration.
.
It will entail the
Loss of the Total Value of the Asset
, any manipulation that prevents the item from being put on sale again.
1. IN A NON-EXHAUSTIVE WAY:
to. Write or Draw on any paper product such as notebooks, diaries, or similar.
b. The lack of a part or component of a product that was sent (pen lead, notebook cover, presentation box...)
c. Products such as pens, markers, pencils, rollerballs, fountain pens, nibs, watercolors, inkwells, refills and analogues that have been used.
d. Opening inkwells or paint containers (these are products that may change their conditions due to contact with air).
and. Breakage or physical damage to the product prevents it from being put on sale again as a new product.
It will lead to partial loss of the value of the asset.
, any manipulation that depreciates the value of the property to be put up for sale again.
2. COMPREHENSIVELY
to. Breakage and loss of original packaging
b. Dirt and stains on the items or their original packaging
c. Elimination of labels or identifying elements of the brand
d. Small scratches or marks on the products that, although they do not affect their operation, do affect their aesthetic condition.
XX. RETURNS ARE NOT ALLOWED IN THE FOLLOWING CASES
1. Products that have been personalized, custom-made or requested under order or demand from the manufacturer or distributor for the customer are exempt from returns, and cannot be returned:
2. Binding service with the recognition by the client that, once the work has been started or completely completed by Alebrije Papeles, they will have lost their right of withdrawal. Personalized bindings according to the specifications of the consumer or user.
3. The supply of papers and fabrics. The information given about each product, as well as the photographs or videos related to them, tries to be as faithful as possible and similar to reality and are displayed on this website as a guide.
4. Handmade Papers, it must be taken into account that these products are handcrafted, so the finish, weight, texture and colors of the papers may vary.
XXI. WRITTEN COMMUNICATIONS
Any written communication sent to you will be considered received 24 hours after being sent by email. If after placing an order you do not have any notification, check if the order has been completed and paid correctly, or if the email account you have entered on the website is the same as the one you are reviewing.
Newsletter
Responsible:
Alebrije Fine Arts
Purpose:
Respond to your service request, news and offers
Legitimation:
Your consent in this form
Recipients:
We do not send your data to third parties or other companies
Rights
: We inform you about them in the Privacy Policy.
